AUSTALIA

Paediatric Patients Greeted By Fairies At Maitland Private Hospital

To improve the paediatric patient experience, Maitland Private Hospital has introduced a range of 'Kids First' initiatives to reassure children and their parents and try to make their experience fun. The project, being led by nurses Janette King and Rebecca Hancock has been a joint venture of the Day Surgery and PACU nursing staff, who are dedicated to reviewing processes with the purpose of improving paediatric outcomes and the overall patient and carer experience.
"Evidence suggests that untreated anxiety significantly impacts on children's recovery and future interactions in the healthcare environment. Furthermore there is an increased incidence of postoperative pain, emergence delirium and delayed hospital discharge," said Janette.

The experience begins with the young patients and their families being given a ‘Teddy Map’ (designed by staff member Fiona Mitchell) to help them find their way to the teddy who lives at the Theatre Reception desk. This gives the children a fun activity and distracts them from thinking of their impending operation.

The children then head to a dedicated paediatric waiting area, before being greeted by the PACU nurse fairies. The staff greet the children and their parents and remain in character right up to surgery, before joining them again in recovery.

"The project has developed over the last 2 years beginning with providing balloons and knitted teddy bears for all paediatric patients, purchasing portable DVD players and DVD's providing distraction post operatively and dressing up for our paediatric lists. The small teddy bear icon was then added to the operating theatre (OT) location map for kids to locate the icon at the OT reception desk.

Most recently the development of gift bags containing pencils and stickers as a gift for the kids to use pre and post operatively and a dedicated paediatric area in the patient waiting lounge, where kids can use the magnetic board and butchers paper to draw and colour in pre-operatively. As a team we will continue to look at our processes and ways to engage paediatric patients and carers," said Janette.

Perioperative Services Manager, Martine Mead, says that she and her team are continually looking at ways to improve the experience of the children and their parents. “The team here are very considerate of our paediatric patients and we
want to ensure they have the best experience possible, considering the circumstances.”

CHINA

A special event on Chinese Doctor's Day

A special event on Chinese Doctor's Day themed Empathy was organized by the Human Resources Department of Luye Medical (China), unveiling touching stories out of medical staff. Through a number of interactive sessions, the event not only helped people understand more about the profession of doctors and listen to their stories, but also moved colleagues from Luye Medical (China) to salute medical staff and send them greetings and blessings.

 

Drumming Activity in LUYE office

Parent-Child Activity in Luye

Luye Shanghai office held a special activity for our employees and their childrens. We invited employees and thier childrens to Luye Shanghai office building and involved them in a lot of interactive games. Every one had lots of fun during their family time.

Luye Caffee Society Activity

The second English Salon of Luye Coffee Society was successfully held in September. Many English lovers from our colleagues met in a cozy afternoon, starting with a cup of coffe, and chatted with each other on some hot topics. The activity also set up a special  sharing session and invited collecgues to share thier interesting hobbies.

LUYE (Yaitan) Badminton Competition
 

Luye  (Yantai) recently launched the badminton competition to improve employees' fitness and strengthen communication among them in special time.  More than 100 employees from different businesses units participated in and delivered a very wonderful show.